The Course Reports are a completion summary. (Hint: It usually means they aren’t following your guide in your knowledge base.) III. You can see if they are following the guide for the process they keep messing up on. Have an employee who makes the same mistake over and over again? Check the User Report. See which articles they are viewing, the course status, and what terms they are searching for. Gain insight into how each employee uses ScreenSteps. If you notice that some articles aren’t being used at all, you may need to promote them more in emails and lunch n’ learns. Train your employees to add notes in ScreenSteps if they use a guide and find they aren’t able to complete a task without getting stuck. It could be because the guide is missing a step or is confusing.Įmployees can provide feedback on a guide in ScreenSteps. Do you have a guide that employees should be using but aren’t? These reports will help you pivot the information in your articles. See how frequently your articles are used and which employees are using them. There are four types of reports: Article Reports, User Reports, Course Reports, and Search Reports. With these analytics, you can run reports that can help you clearly understand employee behaviors, performance, and usage. Those changes could be adding a step to a Workflow Article, adding keywords, or adjusting an article title.Īnalytics are available so that you can make data-driven decisions that allow you to better support your employees. And then they use the data to make changes. Companies that have success with ScreenSteps check their analytics regularly. Your knowledge base is a living part of your company. With ScreenSteps, you can see how many articles are being viewed, which articles have the most views, which users are viewing those articles (and how often), as well as what search queries end-users are typing into the search field in ScreenSteps. One reason customers may overlook the Reports section in ScreenSteps is because that information isn’t always available in SharePoint or other systems that were used previous to ScreenSteps. Scroll through our list of nine features ScreenSteps customers should use to optimize their results and see if there is anywhere you could take more advantage of ScreenSteps to achieve greater results.īy far the biggest oversight our customers make when using ScreenSteps is not using the analytics.Īre you tracking analytics? Do you know how frequently your employees are using your articles? Do you know which articles your employees are searching for? Do you adjust your articles according to what you see in the data? No matter how long you’ve been a ScreenSteps customer, there is likely a ScreenSteps tool that you haven’t tried yet or you can take more advantage of to help you achieve the promised benefits.Įven if you feel you are optimizing all of the features in your company, there might be a tool you’ve missed. And you’ve even seen some results.īut, are you receiving the full benefits of your purchase? Just turning the knowledge base on is not going to improve your process.Īs CEO of ScreenSteps, I’ve seen many companies start using our knowledge base software and see results, but often they stop short of achieving their full benefits with ScreenSteps. You’ve bought a ScreenSteps plan and have been implementing the knowledge base software into your company.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |